Refund Policy - Handiman

Refund Policy



1.1 Please read this Refund Policy carefully as it constitutes your agreement with us. By engaging us to offer services to you, you agree to be legally bound by this Refund Policy. Handiman Provider App reserves the right to change or modify this Refund Policy at any time. 

1.2 Unless otherwise specified, any changes or modifications will be effective immediately and your continued use of our services after such time will constitute your acceptance of such changes or modifications.


This policy sets out the circumstance that a Customer is entitled to a refund and the procedure a Customer must follow to withdraw from the services and get a refund. 


3.1 Our commission is not refundable. 

3.2 Except in cases of the Service Provider’s fault, refunds will only be made in the following circumstances: 

3.2.1 Where the Customer cancels BEFORE the Service Start Date 

Customer will be required to issue a written notice to Handiman Provider not less than 48 hours prior to the start date and the Handiman Provider App will within 48 hours refund the fees less the cancellation fees. No refund of fees will be given where notice is received less than 48 hours prior to the start date including situations where the start date has passed. 

3.2.2 Where the Customer withdraws from the service AFTER the Service Start Date 

Subject to the clause herein below, no refund of fees will be given once the service start date has passed. Once you request for the service, you may withdraw at any time before the lapse of 48 hours, however if you withdraw from the service after the service start date, you must pay the withdrawal fee. Please note that payment of the withdrawal fee does not guarantee that you will be entitled to the services of the service provider (if required). 

3.4 Emergencies 

In the event of an emergency, no refund of fees will be given at any time, unless you provide satisfactory evidence that you have cancelled your request due to an emergency. Where satisfactory evidence is provided, a refund will be made in accordance with clause 3.2.1 or 3.2.2 above, whichever is applicable. 

3.3 Service Provider’s Fault 

In the event of service provider’s fault, that is where the Service Provider cancels or stops providing the services you have requested for any reason, Handiman Provider App will, within 48 – 72 hours refund on a pro rata basis, the fees for the services not offered, unless:

3.3.1 You withdraw from the service before it is cancelled by the service provider; or 

3.3.2 You accept an offer in alternative service arranged by Handiman Provider App. 


4.1 If you re-schedule a service before the start date and cancel the original service start date before your request for re-schedule is accepted, we will have the absolute discretion to decide whether to issue a refund or not. 

4.2 No refund will be made where Handiman Provider App cancels, suspends or terminates your account as a result of your fault. 

4.3 If you are over 18 years old, the refund will be paid directly to you or in accordance with your written directions. 

4.4 If you are under 18 years old, the refund may be paid to you but only with the authority or consent of your parent or legal guardian. 

4.5 Handiman Provider App may: 

4.5.1 Request further information or evidence to confirm that you are the person entitled to receive the refund or give a direction to pay the refund; 

4.5.2 Pay the refund by bank draft or company check or by bank draft; or 

4.5.3 Pay the refund to a bank account by direct credit or by telegraphic transfer but only if you provide evidence that the bank account exists. 

4.6 All refunds will be made in sterling pounds only, unless the stated otherwise. We are not responsible for any currency exchange rate fluctuations, delays or loss of refunds in transit as a result of incorrect information provided by you. 


Customer is entitled to receive a refund of funds held in the escrow account under the following circumstances: 

No response; the Service Provider providing handy services has not responded in the Handiman Provider App within one (1) working day of the commencement of the project. 


  • For Offers; the Service Provider providing handy services failed to deliver the scope of work as per the delivery timescales indicated in the offer. 
  • For Fixed Price projects; non-delivery shall mean the agreed scope of work was not delivered as per the agreed timescales. 
  • For per hour rate; where there is no time which has been spent. 

Customer and Service Provider may mutually agree to a refund for reasons other than the reasons mentioned herein above, however authorization of such refunds will be subject to a review by Handiman Provider App. 

Handiman Provider App will process refund requests subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and the purpose of the refund is not to avoid any of the parties’ obligations. If Handiman Provider App reasonably believes that the parties have not complied with these terms or are seeking to avoid any such obligations Handiman Provider App shall not be obliged to make the refund. 

Customers are strictly discouraged from causing refunds. Refunds will impact users standing in the Handiman Provider App platform as follows:

  • Where the Service Provider is at fault for the refund, it will negatively impact their status and rankings.
  • Where the Customer is found to be the cause for the refund, it will negatively impact their status. 

Customer herein understands that if he or she cancels within 24 hours, Handiman Provider App may charge 1 hour at the service provider costs.


Customer agrees to indemnify and hold harmless Handiman Provider App from and against any and all losses, liabilities, costs, damages and expenses incurred by the Customer as a result of any inaccuracy in or breach of the representations, warranties or covenants made by Handiman Provider App herein. 

7. SEVERABILITY                                      

In the event any provision or part of this Refund Policy is found to be invalid or unenforceable, only that particular provision or part so found, and not the entire Refund Policy, will be inoperative.


This Agreement contains the entire agreement and understanding among the parties hereto with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements, understandings, inducements and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof. The express terms hereof control and supersede any course of performance and/or usage of the trade inconsistent with any of the terms hereof.